Terms and Conditions

2.1 You may use the services of the Website only if you have reached the legal age as defined by the laws applicable to you and are at least 18 years old. By accepting these Terms, you confirm that you meet the age requirements. If you are under 18, you must leave the Website immediately.

2.2 The Company does not guarantee the legality of your use of the Website, particularly if online gambling is prohibited, regulated, or unregulated in your jurisdiction. It is solely your responsibility to be aware of and comply with the online gambling laws of your country at all times. Before registering an account and before each subsequent use, you must verify whether online gambling is legal in your jurisdiction. By using the Website, you confirm that online gambling is legally permitted in your location. If gambling becomes illegal or restricted in your jurisdiction, you must immediately close your account and discontinue use of the Website’s services.

2.3 Residents of the following countries (the "Excluded Jurisdictions") are prohibited from registering an account or depositing funds on the Website: Afghanistan, Armenia, Belarus, Belgium, Bulgaria, China, Curaçao, Cyprus, Denmark, Estonia, Georgia, Iran, Iraq, Israel, Lithuania, Malta, the Republic of Moldova, Myanmar, Romania, Russia, North Korea, Netherlands, Netherlands Antilles, Sweden, Ukraine (including Crimea), United Kingdom, United States of America, and Côte d'Ivoire.

The Company reserves the right to update the list of Excluded Jurisdictions at its sole discretion without prior notice. Any changes will be published on the Website, and it is your responsibility to regularly review the Terms to ensure you are not located in an Excluded Jurisdiction. If you reside in or are physically present in any of these jurisdictions, you agree not to register or use the Website. If you have already created an account while in an Excluded Jurisdiction, you must close it immediately.

2.4 In addition to the Excluded Jurisdictions listed above, certain game providers featured on the Website may impose their own territorial restrictions on access to their software. These restrictions are detailed in the "Additional Territorial Restrictions" section of these Terms. By accessing and using such software, you confirm that you are not a resident of a restricted jurisdiction as specified by the respective game providers.

3.1 The Website is intended solely for personal entertainment purposes. The following activities are strictly prohibited and shall be considered a material breach of these General Terms and Conditions:

• Using the Website for commercial purposes or on behalf of another individual or entity;
• Engaging in fraudulent activities, including, but not limited to, using credit/debit cards, payment methods, or funds that do not belong to you, or initiating chargebacks or payment disputes;
• Exploiting any form of cheating or unfair advantage, including, but not limited to, abusing software errors, loopholes, or bugs, or using software or hardware to automate, manipulate, or influence bet outcomes;
• Colluding with other players or third parties, including, but not limited to, acting in the interest of others, sharing confidential information, or cooperating to gain an unfair advantage;
• Employing unfair betting patterns or strategies, such as zero, low-margin, or minimal-risk bets, hedge betting, or any approach that, in our opinion, constitutes system abuse, guarantees winnings, or minimizes risk;
• Engaging in money laundering, financing terrorism, or any other criminal activity;
• Threatening, harassing, or abusing other players or members of our staff;
• Attempting to attack, gain unauthorized access to, or disrupt the operation of the Website, its servers, databases, or any related systems, or attempting to circumvent our security measures;
• Copying, reverse-engineering, decompiling, modifying, extracting source code, or otherwise tampering with the software used by the Website, including removing or obscuring proprietary notices;
• Attempting to sell, transfer, or acquire accounts belonging to other individuals.

3.2 You agree not to engage in any activity that could harm the Website or its reputation.

3.3 We reserve the right to periodically review gameplay and betting activity to ensure compliance with these Terms. If, upon such a review, it is determined that a player has exploited a system or software vulnerability, engaged in strategies deemed abusive, or otherwise violated the Terms, we reserve the right to:

• Revoke any promotional rewards;
• Void winnings obtained from promotions;
• Deny further participation in promotional offers;
• Close the customer's account.

3.4 If we have reasonable grounds to suspect fraudulent, illegal, or improper activity, or any other violation of the Terms, we reserve the right to take any of the following actions, at our sole discretion, with or without prior notice:

• Immediately block your account and suspend access to the Website and its services, including pending withdrawals and payments, for the duration of the investigation;
• Permanently close your account on the Website and any associated partner platforms, prohibiting future access;
• Void any winnings obtained and cancel pending withdrawals, as well as confiscate the remaining real-money balance in your account;
• Revoke any bonuses and restrict future participation in promotional offers;
• Notify relevant authorities of suspected illegal activity and take action to recover any payments owed to the Company.

3.5 The Company reserves the right to report any suspected fraudulent, illegal, or suspicious activity to the appropriate government authorities, as well as to other online casino operators, internet service providers, banks, payment processors, credit card companies, electronic payment providers, and financial institutions. You agree to fully cooperate with any investigations related to such activities.

4.1 You accept and agree that the Company does not hold any responsibility or control over how you use the software. You agree that using the Company’s services is exclusively your decision and you agree that you are aware of and accept all possible risks.

4.2 The Company does not accept liability for any agreements, illegal actions, negligence, harm or loss of any size, including, but not limited to the loss of data, income, reputation, as well as for any losses that are not foreseen by the Company at this moment.

4.3 Neither the Company, nor the software provider, nor any of our affiliates or connected parties will take any liability for any losses, expenses or harm that are supposed or are actual consequences of:

• any error that you made by entering the wrong information;
• any kind of fraud, false or misleading activity;
• the Company’s decision not to accept your deposit, refuse to open your account or decision to suspend or close your account;
• any delay in receiving or accepting a deposit or holding your withdrawal to complete the identity and other checking procedures;
• using your account for purposes that may be considered illegal according to the applicable legislation;
• any operations and transactions that are conducted after correct input of your username and password;
• any unsanctioned use of data connected to you or your account;
• inability to use the Website or absence of access to it for any reason;
• any action or transaction that is performed by a third party using your username and password;
• low quality of access (or lack of access) to the Website;
• any circumstance out of the Company’s direct control, including problems connected to the equipment and software (including computer viruses and software), data transferring systems, telephone or other communication methods, or by your internet service provider;
• loss of any transactions that arises from incorrect functioning of connection used by you or any other organization that transfers data between you, the Company or any other company that is regulating payments;
• any electronic communication that was not received;
• the result of any action on behalf of the government or force majeure circumstances;
• participating in gaming/betting if such participation is illegal according to the applicable legislation of the country the customer resides in;
• any errors, omissions, typos, bugs in the Website or the software used therein;
• any direct or indirect result of your breach of the Terms.

5.1 The Company reserves the right to amend these Terms at its sole discretion and at any time.

5.2 Any modifications to the Terms shall take effect on the date specified in the updated version. It is your responsibility to regularly review the Terms to remain informed of any revisions while using the Website.

5.3 Your continued use of the Website following any updates to the Terms constitutes your acceptance of the changes, regardless of whether you have received a direct notification or personally reviewed the revised Terms. If you do not agree with the modifications, you must immediately discontinue your use of the Website.

6.1 You may contact our customer service by email: support@stonevegas.com.

6.2 Complaints are handled in the customer service and could be handled to other departments of the Company in cases when the customer service cannot solve the case immediately. The customer shall be reasonably informed about the state of his/her complaint.

6.3 A “dispute” is defined as any complaint which:

• relates to the outcome of the customer’s gambling transaction;
• is not resolved at the first stage of the Company’s complaints procedure.

6.4 Customer Support Team will provide an initial response to your query through the support email inbox. Should a complaint arise from the initial response, as defined above, Customer Support Team will advise you to send your detailed complaint in written form to: complaints@stonevegas.com

6.5 In accordance with the applicable data legislation, and in order to sufficiently identify the customer submitting the complaint as the legitimate account holder, you shall include:

• Account username;
• Full name as registered on the account;
• Email the complaint from the registered email address;
• Email subject to contain COMPLAINT reason;
• A detailed summary/explanation of the complaint;
• Specific dates and times associated with the complaint.

6.6 Upon receipt of the required information to process the dispute, the Complaints Resolution Committee will revise your case and provide you with an answer regarding the presented issue.

6.7 We will inform you of the outcome of your complaint within 10 (ten) days of receiving the complaint. In the event that the complaint is unusually complex, and provided that the nature of the investigation is such that more time is necessary to complete it, such period may be extended further.

6.8 If you are unsatisfied with the resolution of your complaint by the Complaints Resolution Committee please feel free to explore further external dispute resolution options here.

6.9 You acknowledge and agree that you are contracting exclusively with the Company for provision of all services available on the Website. You agree not to bring any claim or dispute to or against any third party involved in the operation of the Website, including, without limitation, suppliers of software, games, odds, payment providers, payment processors and payment agents.

7.1 Certain games may be restricted in specific jurisdictions based on the policies of game providers, which are subject to change. By accessing these games, you confirm that you are not a resident of any restricted region listed below.

7.2 NetEnt games are unavailable in the following jurisdictions: Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Belgium, Botswana, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Ecuador, Estonia, Ethiopia, France, Georgia, Ghana, Guyana, Hong Kong, Iran, Iraq, Israel, Italy, Kuwait, Latvia, Lithuania, Mexico, Namibia, Nicaragua, North Korea, Pakistan, Panama, Philippines, Portugal, Romania, Singapore, Spain, Sudan, Sweden, Switzerland, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, Ukraine, United Kingdom, United States of America, Yemen, and Zimbabwe.

7.3 Additionally, the Planet of the Apes Video Slot is not available in Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, or Ukraine.

7.4 The Vikings Video Slot is restricted in Azerbaijan, Cambodia, Canada, China, France, India, Indonesia, Laos, Malaysia, Myanmar, Papua New Guinea, Qatar, Russia, South Korea, Thailand, Turkey, Ukraine, and the United States of America.

7.5 The Narcos Video Slot is unavailable in Indonesia and South Korea.

7.6 The Street Fighter Video Slot is restricted in Anguilla, Antigua & Barbuda, Argentina, Aruba, Barbados, Bahamas, Belize, Bermuda, Bolivia, Bonaire, Brazil, British Virgin Islands, Canada, Cayman Islands, Chile, Clipperton Island, Colombia, Costa Rica, Cuba, Curaçao, Dominica, Dominican Republic, El Salvador, Greenland, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan, Martinique, Mexico, Montserrat, Navassa Island, Paraguay, Peru, Puerto Rico, Saba, Saint Barthélemy, Saint Eustatius, Saint Kitts and Nevis, Saint Lucia, Saint Maarten, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, South Korea, Suriname, Turks and Caicos Islands, United States of America, Uruguay, U.S. Virgin Islands, and Venezuela.

7.7 Moreover, Universal Monsters games (Dracula, Creature from the Black Lagoon, The Invisible Man) are exclusively available in Andorra, Armenia, Austria, Azerbaijan, Belarus, Bosnia and Herzegovina, Cyprus, Finland, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Liechtenstein, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Russia, San Marino, Serbia, Slovakia, Slovenia, Turkey, and Ukraine.